Refund Policy
Due to the nature of our products, all purchases are final.
We cannot accept refunds, exchanges, or returns.
Damaged or Incorrect Orders
If your order arrives damaged or you received an incorrect item, please contact us within 7 days of delivery so we can help resolve the issue.
When reaching out, please include:
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Your order number
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A description of the issue
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Photos of the product and packaging when possible
We are happy to work with customers to find a reasonable solution whenever possible.
Order Changes & Cancellations
If you need to make changes to your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may be unable to modify or cancel it, including changes to products, quantities, or shipping information.
Product Information & Allergies
We provide ingredient information for our products whenever possible. Customers are responsible for reviewing ingredients and determining whether products are appropriate for their individual needs or sensitivities.
Because every individual’s skin and hair may respond differently, Francois Naturals does not guarantee specific results from the use of any product.
We recommend performing a patch test before introducing any new skincare or haircare product into your routine.
If irritation or an adverse reaction occurs, discontinue use immediately and consult a healthcare professional if necessary.
Handmade Product Variations
Because our products are handmade using thoughtfully selected ingredients, natural variations in appearance, texture, and scent may occur. These variations are part of the handmade process and do not affect product quality or intended use.
Temperature-Sensitive Products
Some products may soften, melt, or change consistency during warmer weather due to the natural ingredients used. Minor texture changes caused by temperature fluctuations do not affect the quality or usability of the product.
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