Privacy Policy

Last Updated: May 20, 2026

Francois Naturals (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, sign up for updates, or otherwise interact with us online.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment information

• Order history

• Communications submitted through contact forms or email

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Referral sources

• Website activity through cookies or analytics tools

How We Use Your Information

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We may use your information to:

• Process and fulfill orders

• Provide customer support

• Send order confirmations and shipping updates

• Respond to inquiries or requests

• Improve website functionality and customer experience

• Send occasional marketing emails, updates, promotions, or workshop announcements

• Prevent fraud or unauthorized activity

• Comply with legal obligations

Email Marketing

If you subscribe to our newsletter or marketing communications, we may occasionally send emails regarding new products, gift sets, workshops, promotions, or company updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and support website functionality.

Third-party services such as analytics providers or ecommerce platforms may also use cookies to help us understand how visitors interact with the website.

You may disable cookies through your browser settings if preferred.

Wix & Third-Party Services

Our online store may be hosted through third-party ecommerce platforms and service providers, including Wix, payment processors, shipping providers, analytics tools, and email marketing platforms.

These third parties may collect, process, and store information as necessary to provide their services.

We encourage you to review the privacy policies of any third-party services used through our website.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers only when necessary to operate our business, fulfill orders, process payments, provide customer support, or comply with legal obligations.

Data Security

We take reasonable precautions to help protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

To make a request regarding your personal information, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties.

Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Information

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If you have questions regarding this Privacy Policy or your personal information, please contact us at:
Francois Naturals
Randolph, Massachusetts
francoisnaturals@gmail.com
617-729-6129